the broadband experience

it has been a month since my broadband connection was finally installed at my house.i was all excited about it,wanting to download as much as possible though there is alimit.but soon my honeymooon with the broadband was over when 10 days later the link broke down.the link took 3 days and a strong effort from my side to get restored.i had to call the customer care all the 3 days so as to remind the engineers of my problem.mind u,these calls to them were not toll free,so i was just inflating my monthly telephone bill.also i had to bear the irritating advertising offers during the calls baffling me even more.anyways i was back on net after 3 days.



but this repair was not to last too long when the link severed down again after 2 days.i had to again rely on those customer care executives.i had already experienced their services,so in a way i was prepared for them.i had to call them five days in a row without any denouement.finally,my patience broke down and i banged at their office doors but again with no use.i was told the engineer will come today to restore the link.your complaint has been recorded. and my day ended waiting for that guy called engineer.this continued for almost a week.i felt i had no right to criticize the customer care.Finally after a strenous effort in this hot and humid weather and a "brief" period of 12 days,i was again able to surf the net.people castigate the govt companies for their slackness but what would you call this(mind u, this is a pvt company)??mine is not the only example,but we have a very common example of this in the field of power and electricity.it seems the pvt companies have also joined the govt companies for the infamous title.



unfortunately,my agony did not end here.there was a bit more for me in the store.the company's site shows that i used the internet during that brief period also.however this time i was a bit lucky.without much problems,i was told i will get the credit for that "error".i had complaints of such high billing issues but could not prove it and this matter is still hanging with me tussling with the authorities.so im back on the net (lets see for how many days i am lucky this time...) downloading the softwares and hoping that-this downloading would not be interrupted soon...!!!